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Bridge of Earn closure - Press release from Perth City GP's

You may be aware that Tayside Health Board has taken the decision to close the GP practice in Bridge of Earn - against the wishes of the population within Bridge of Earn and the Perth City practices.

As GP's we made our concerns abundantly clear to those involved in the making of this decision.

However, the result is that from Friday, August 30th, there will no longer be a GP practice based in Bridge of Earn, leaving 3,400 patients requiring access to alternative GP services.

The Health Board's solution to this problem is to distribute approximately 3,000 patients to practices in Perth City.

It will not have escaped your attention that general Practice nationally is under significant pressure at the present time, involving issues surrounding recruitment to unfilled posts and difficulties securing locum cover when needed. In this regard, Perth City is no different from other areas in Scotland.

As doctors, we strive to provide our many patients with a safe, efficient and high quality service that we will now extend to our Bridge of Earn patients.

We will however, be attempting to meet this challenge with our present staffing levels.

Inevitably, the result of the Health Board's decision will be increased pressure on appointments and the many services associated with General Practice in Perth City, such as District Nursing, Health Visiting and prescription requests to name but a few.

Patients may therefore notice that the service that they are accustomed to becomes strained and stretched and perhaps not as swift as they have previously enjoyed.

We are grateful, in advance, to patients for their understanding of the challenging situation we find ourselves facing.

We stress that as Perth GP's, we will continue to do our best to accommodate patients from Bridge of Earn and at the same time maintain the on going standards of care that are expected of us.

If you have any queries or questions regarding this subject you could contact the following:

Primary Care Services, Kings Cross Hospital, Clepington Road, Dundee, DD3 8EA.

Yours sincerely,

Perth City General Practitioners

Newly registered Bridge of Earn Patients

We would like to extend a warm welcome to those patients who are joining us from Bridge of Earn. We appreciate this will be a difficult time for you all making the transition to a new doctor's surgery, but please be assured we will do our very best to help you learn about your new practice here at Kings.

We have prepared an information sheet for you which hopefully will provide you with the basic information about us and how we work. This is available from reception along with a patient health questionnaire and a consent form for the receipt of e-mails and text messaging. We would ask that you take these forms away and complete in full before returning to us at your earliest convenience.

Should it be easier to print off these forms please click on the links below, print off, complete and return to the practice.

Information Sheet      E-mail consent form   New Patient Questionnaire

Should you have any questions at all please feel free to approach reception and we will do our very best to help you.

Thank you.

Telephone call recording

Telephone call recording has been implemented in Practice.

Incoming calls to, and some outgoing calls from the Practice will be recorded for training and monitoring purposes.

Should you wish to discuss this further please ask to speak to our Practice Manager.

Ear syringing

We regret to advise that the Practice is no longer able to offer routine ear syringing.

At the present time adequate resource is not available to provide this service. We are providing patients with an information leaflet which advises how self care of ear wax can be undertaken. This leaflet is available from the surgery or by clicking here.Ear Wax self care leaflet

Prescription Telephone Line Ordering Service Discontinued

Important Information for previous users of this service

From July 1st 2018 we have discontinued the Prescription Telephone Line ordering service. The decision to discontinue with this service has been taken from a Patient safety stance. Telephone messages are regularly left which lack basic information as well as inappropriate requests. We are concerned that as a result the safety of our Patients could be seriously compromised.

From July 1st patients are able to order repeat medications using the following methods:

  • Online via Vision Online Services (Patient Services). Please ask at Reception on how to register.
  • Hand in the right hand side of your prescription (your order form) directly to Reception.
  • Via your nominated local pharmacy.

We realise this will represent significant change for our patients but hope you recognise the need to maintain a safe prescribing system for all of our patients.

Changed Your Contact Details?

If you have changed your telephone or mobile number, please inform us as soon as possible. This can be done using the online form.

Self Check-in System

To avoid queuing at Reception please use our self check-in screen

 

 

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