Rights & Responsibilities
We are committed to giving you the best possible service. This will be achieved by working together.
You will be treated as a partner in the care and attention you receive. You will be treated as an individual and will be given courtesy and respect at all times, irrespective of your ethnic origin, religious beliefs, personal attributes or the nature of your health problems.
You have the right to express a preference for which General Practitioner you wish to see.
Following discussion you will receive the most appropriate care, given by suitably qualified people. No care or treatment will be given without your informed consent.
We will give you full information about the services we offer. Every effort will be made to ensure that you receive the information which directly affects your health and the care being offered. Please ask us questions if you are unsure of anything.
We will try to ensure that you are seen on time, but some consultations take longer than others and we have no way of knowing about this in advance. If there is a patient with an emergency or a serious problem we will give them priority. When there is a prolonged delay, an explanation will be given by the receptionist.
If we consider that you need a second opinion or treatment is not available in the practice we will try to inform you of the best way of achieving this.
The Practice will offer patients advice and information on:
- Steps they can take to promote good health and avoid illness;
- Self-help which can be undertaken without reference to a doctor in case of minor ailments.
If you are totally dissatisfied with us or the services we provide, you have the right at any time to leave our list and to register with another practice.
These rights are balanced by responsibilities which can help the health service work more efficiently. You can help yourself and health service staff if you do the following.
We expect that you treat the Doctor and all Practice Staff with courtesy and respect. Violence and racial, sexual or verbal abuse is completely unacceptable and will result in the dismissal from our list.
Be on time for appointments and tell the clinic, practice or hospital if you cannot keep your appointment.
Please keep your phone call brief and avoid calling during the peak morning time for non urgent matters.
Look after your own health and think about how you could have a healthier lifestyle.
Try to take medicine which is prescribed and finish the course of treatment. Do not take medicine which is out of date.