Public Holiday Opening Hours Update
The Practice will be open between 08.00hrs and 18.00hrs on Friday 8th May and Monday 25th May 2020.
This is the latest guidance regarding patients presenting with flu like symptoms at Tuesday, April 14th 2020.
At this time we would like to offer patients an update on how we are managing processes as well as access to the Practice. Please click on the document below to view this update.
From March 23rd if you are concerned about or are unwell with Coronavirus type symptoms you must telephone NHS 24 on 111 for advice. Your telephone call will then be triaged and one of two things will then happen:
1. You will be directed back to the Practice and you will be told whether you have to contact us direct by telephone or whether the Practice will contact you
2. You will be given appropriate advice.
Please do not come to the health centre if you have any symptoms which may be Coronavirus.
We continue to restrict access to the health centre and there is now no direct access to the health centre for patients of Kings or Victoria Practice. All prescriptions for collection will be sent automatically to a pharmacy of your choice. Please let us know which pharmacy suits you for collection. All fit notes will either be e-mailed or posted out. Please ensure we have an up to date contact e-mail address for you.There is now no facility to collect from the health centre. These steps have been implemented to minimise the footfall into the health centre to protect both our patients and our staff.
We do remain open between the hours of 08.00hrs and 18.00hrs Monday to Friday. All contact with the practice must in the first instance be by telephone. A GP will triage your health issue and will then determine next steps in your care.
We are receiving an increasing number of requests for fit notes. As advised recently by First Minister Nicola Sturgeon, GP practices will not provide fit notes in relation to patients who are self isolating. Instead this information can be obtained by clicking on the link below or by visiting NHS Inform.
Isolation Fit note
Anyone who has symptoms of a new and persistent cough and/or a raised temperature is asked to self isolate at home. If symptoms do not recede then please contact the Practice for advice. For those living alone and who have any or all of these symptoms you should self isolate for 7 days. For those living in a household with more than 1 person the guidance is you must self isolate for a period of 14 days.
We urge you to follow this guidance to try and protect our NHS and the most vulnerable in our communities.
To protect yourself and others it is best to:
- Always carry tissues with you and use them to catch your cough or sneeze
- Bin the tissue
- To kill germs, wash your hands with soap and water or use a sanitiser gel
For the latest public information on Coronavirus click on the link below.
National Telephone Helpline
From Tuesday, April 14th a new and free national helpline has been established for those people facing significant challenges as a result of COVID-19 but who are not in a shielding group.
- those over the age of 70
- disabled people
- those requiring support for their mental health
- pregnant women
- those who receive a free flu jab for other medical conditions
The helpline is also open to those in the shielded category who are not yet receiving support, or who do not have family or existing community support and cannot get online.
The contact number is:
0800 111 4000
The service will initially operate Monday to Friday 9.00am to 5.00pm. Those who call will be automatically connected to their local authority, who will help access the service they need, including essential food and medication, contact with local volunteer groups, emotional support, or links to local social work services for vulnerable children or adults.
Telephone call recording
Telephone call recording has been implemented in Practice.
Incoming calls to, and some outgoing calls from the Practice will be recorded for training and monitoring purposes.
Should you wish to discuss this further please ask to speak to our Practice Manager.
We regret to advise that the Practice is no longer able to offer routine ear syringing.
At the present time adequate resource is not available to provide this service. We are providing patients with an information leaflet which advises how self care of ear wax can be undertaken. This leaflet is available from the surgery or by clicking here.Ear Wax self care leaflet
Prescription Telephone Line Ordering Service Discontinued
Important Information for previous users of this service
We no longer operate a Prescription Telephone Line ordering service. The decision to discontinue with this service was taken from a Patient safety stance. Telephone messages were regularly left which lacked basic information as well as being inappropriate. We were concerned that as a result the safety of our Patients could be seriously compromised.
Patients are able to order repeat medications using the following methods:
- Online via Vision Online Services (Patient Services). Please ask at Reception on how to register.
- Hand in the right hand side of your prescription (your order form) directly to Reception.
- Via your nominated local pharmacy.
We realise this represents significant change for our patients but hope you recognise the need to maintain a safe prescribing system for all of our patients.
Changed Your Contact Details?
If you have changed your telephone or mobile number, please inform us as soon as possible. This can be done using the online form.
Self Check-in System
To avoid queuing at Reception please use our self check-in screen