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Latest News

Coronavirus Update

This is the latest guidance regarding patients presenting with flu like symptoms at Friday 14th February 2020.

If you have returned from or have been in transit through mainland China, Hong Kong, Japan, Macau, Malaysia, Republic of Korea, Singapore, Taiwan or Thailand in the last 14 days and are experiencing cough or fever or shortness of breath or you have been in contact with a confirmed case of Novel Coronavirus please DO NOT attend the GP practice for advice. Instead please contact the Practice by telephone on 01738 621844 or out of hours call NHS24 on 111. Do not leave home until you have been given advice by a clinician.

To protect yourself and others it is best to:

  • Always carry tissues with you and use them to catch your cough or sneeze
  • Bin the tissue
  • To kill germs, wash your hands with soap and water or use a sanitiser gel

For the latest public information on Coronavirus click on the link below.

https://www.nhsinform.scot/illnesses-and-conditions/infections-and-poisoning/novel-coronavirus-2019-ncov

Telephone call recording

Telephone call recording has been implemented in Practice.

Incoming calls to, and some outgoing calls from the Practice will be recorded for training and monitoring purposes.

Should you wish to discuss this further please ask to speak to our Practice Manager.

Ear syringing

We regret to advise that the Practice is no longer able to offer routine ear syringing.

At the present time adequate resource is not available to provide this service. We are providing patients with an information leaflet which advises how self care of ear wax can be undertaken. This leaflet is available from the surgery or by clicking here.Ear Wax self care leaflet

Prescription Telephone Line Ordering Service Discontinued

Important Information for previous users of this service

We no longer operate a Prescription Telephone Line ordering service. The decision to discontinue with this service was taken from a Patient safety stance. Telephone messages were regularly left which lacked basic information as well as being inappropriate. We were concerned that as a result the safety of our Patients could be seriously compromised.

Patients are able to order repeat medications using the following methods:

  • Online via Vision Online Services (Patient Services). Please ask at Reception on how to register.
  • Hand in the right hand side of your prescription (your order form) directly to Reception.
  • Via your nominated local pharmacy.

We realise this represents significant change for our patients but hope you recognise the need to maintain a safe prescribing system for all of our patients.

Changed Your Contact Details?

If you have changed your telephone or mobile number, please inform us as soon as possible. This can be done using the online form.

Self Check-in System

To avoid queuing at Reception please use our self check-in screen

 

 

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